Cybit wins 200 Unit Fleestar-Online order from Gilbarco Veeder-Root

Cybit, the UK's leading online Telematics Service Provider, has announced a major order to implement its Fleetstar-Online telematics solution throughout the 200-strong service engineer team of Gilbarco Veeder-Root, the UK's foremost petrol pump maintenance organisation. Fleetstar-Online will integrate with Gilbarco Veeder-Root’s Oracle-Sidewinder enterprise resource scheduling solution, and other back office systems, to optimise the productivity of its mobile workforce.

The Cybit solution will also integrate Gilbarco Veeder-Root's OpenUPTIME online service management system with Fleetstar-Online, to enable job status reports from engineers' PDAs to be matched with vehicle location for accurate 'Planned v Actual' reporting. Currently Gilbarco Veeder-Root's engineers make around four planned jobs every day in addition to reactive maintenance jobs. Fleetstar-Online will help enhance the management of every engineer and ensure full compliance with strict customer Service Level Agreements (SLAs).

"Because of the nature of our work, we have to maintain a mix of routine maintenance checks and the capability to respond instantly to anything that may happen on any one of the thousands of forecourts that we service. When we do have to respond, it is essential that we have the instant visibility to react quickly, decisively and effectively – and implementing the Cybit Fleetstar-Online solution will help us do that," commented James Withey, UK Operations Director, Gilbarco Veeder-Root.

"We need a large mobile engineer fleet to deliver our many services and our challenge is to ensure that our engineers are all managed effectively," he continued. "Integrating with existing enterprise management systems enables us to use more sophisticated and automated processes to optimise our mobile service engineers’ activity."

"This implementation builds on our substantial success in the field service sector. Cybit's advanced telematics solutions enable field service businesses to adopt new processes that address complex demands simply," added John Wisdom, Group Sales and Marketing Director, Cybit. "We are dedicated to delivering solutions that meet real business needs and create significant cost and process benefits across the enterprise."

The Gilbarco Veeder-Root contact centre - which enables the company to offer a 24/7 service for customers - will have access to the Fleetstar system, and Cybit consultants have been working to provide a bespoke display system so that every agent can have instant visibility of the fleet. This will enable the company to maximise its use of the Fleetstar system, and optimise the productivity of every one of its employees.